CUSTOMER SERVICE

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REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE

Hair Services: MON-SUN: 6am - 9pm EST

Online Beauty Supply: Open 24/7

CALL US

202-656-9068

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 9pm EST

 

FREQUENTLY ASKED QUESTIONS

What hair products should I use


Use silicon serum / spray in your hair to keep it silky, shiny, and tangle free. But remember that you only need a small amount – a little goes a long way!




Can this hair be washed and colored


Yes! Our hair is 100% human hair. We recommend allowing a professional to color hair, to avoid damages to the hair.




What is the weight of each bundle?


Each bundle weights about 3.5-4 oz.




What are the weight if each bundle?


Each bundle weights about 3.5-4 oz.




How many bundles do I need?


It is always good to have 3-4 bundles. However, the longer the length, the more bundles you may need. (ex. 30 inches may require 4-5 bundles




Does this hair shed?


All hair has minimum shedding, this is completely normal, especially when cutting the wefts.




How long does this hair last?


Bundles and wigs can last up to a year, depending on how you maintain. See maintenance requirements to keep you looking flawless.




How long does shipping take?


Normal shipping will typically take 3-5 days. Express shippin 1-2 days




Are wigs full lace?


You have the option to order full lace, however we also have 4x4 and 13x6 wigs available.




What is the density of wigs?


All wigs are made with a density of 150%-180%




Do wigs come plucked or pre bleached?


Wigs come lightly pre plucked and are not bleached.




How do I return a item?


We are only accepting returns, if for whatever reason you have been sent the incorrect order! Please email us directly. Outside of this stipulation: No returns at this time. We appreciate your understanding during this time.